FAQ

Where do you ship?

We currently ship across the UK, Europe, and the USA.

All orders are carefully packed and dispatched through our fulfilment partners to ensure reliable delivery and consistent presentation from the moment your package arrives.

⸻

How long does shipping take?

Orders are typically dispatched within 2–3 business days.

Delivery times will vary slightly depending on your location, but you’ll receive tracking details as soon as your order ships.

⸻

What is your returns policy?

We offer 14-day returns on unused items in their original condition and packaging.

If something isn’t right, simply contact us and we’ll do our best to help.

⸻

What makes STIL different?

STIL was created from a desire for thoughtfully made everyday objects that carry meaning without feeling loud or overly branded.

Our pieces are inspired by Psalm XLVI•X — “Be still and know” — and designed to serve as subtle reminders of stillness, reflection, and presence in everyday life.

⸻

Are your products faith-based?

Yes — though intentionally understated.

Rather than overt graphics or slogans, we focus on subtle references and restrained design language inspired by scripture and Christian faith.

⸻

What materials do you use?

We place a strong emphasis on material quality, texture, durability, and finish.

From heavyweight washed cotton twill to custom trims and carefully selected packaging, every detail is considered with longevity and everyday use in mind.

We believe meaningful objects should also be beautifully made.

⸻

How will my order arrive?

Every STIL order is presented in our signature rigid gift box with protective tissue wrapping and dust bag packaging.

Whether for yourself or someone else, we want the experience to feel thoughtful from the moment it arrives.

⸻

Is STIL a luxury brand?

We think of STIL as refined essentials rather than traditional luxury.

Our focus is on quiet design, quality materials, restrained branding, and products intended to be worn and used often.

⸻

Can I buy STIL as a gift?

Absolutely.

Many of our customers purchase STIL pieces as meaningful gifts for husbands, fathers, brothers, and close friends.

Each order is packaged with gifting in mind.

⸻

How can I contact you?

You can reach us anytime at: hello@stilcollective.com

We’re a small team and genuinely appreciate every message. We’ll always do our best to respond as quickly as possible.